LMS Known Issues
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Grades are not available through Bb Mobile app
There is a current issue with the mobile app, and grades are not available for students. We are aware of the issue and are working with the software vendor to resolve it as soon as possible.
Workaround: Students are still able to view My Grades through a browser. This includes a mobile browser like Safari or Chrome.
Copy and paste in Text Editor fails in Firefox and Chrome
When using Firefox or Chrome on Mac and PC the cut, copy and paste functions don't work. Blackboard has been alerted and are working on a solution.
Workaround: Open the HTML view in the text editor to copy and paste plain text. For Firefox you can also change a user preference to achieve keyboard-only copy and pasting:
- Type about:config in the Firefox address bar
- Confirm that you want to continue if prompted
- Search using the term 'clipb'
- Double-click the dom.event.clipboardevents.enabled preference to toggle the value to false
- Copy and paste using Ctrl+C and Ctrl+V as normal on PC or Command+C/Command+V on Mac
Grade Centre won't load in Firefox 22+ (updated)
When using Firefox 22 or later, the Grade Centre does not load.
Workaround: On the Control Panel, next to the words 'Grade Centre', there is a right-facing arrow. Right-click on this arrow, and select 'open in new window/tab' from the pull-down menu.
Group management - import users
When importing a group using a CSV file in the Bulk Group Management tool, the group code needs to exactly match the ones created in Blackboard. During group creation, some groups include a '_gc_' in their code (e.g., Tutorial_gc_1) which is not immediately obvious to the casual observer. This can result in the import attempt failing to update the group membership/properties.
- hover the mouse over the existing groups list and note the code that appears in the lower left of the screen, or
- export the existing groups as a CSV file to view the full existing group codes.
Group management - export groups
When using the Bulk Group Management tool to export CSV file(s) containing details of existing groups, a message indicates the generated files will be emailed to you, and stored online in the LMS for future reference. The latter does not occur.
Workaround: Use the CSV file(s) attached to the email.
Group assignments need to be made unavailable during marking
If a group assignment is still available within the subject when staff start marking, students will be able to open the assignment again and see their grades and feedback, even if this column has been hidden from students in the Grade Centre.
Workaround: Edit the group assignment and make it unavailable to students once assignments have been submitted and before marking takes place.
Changing names of Groups creates duplicate wikis/blogs/journals/podcast feeds
Once you have created groups and made blogs, wikis or podcast feeds based on those groups, revising any group name may result in members of the same group seeing different content. Enrolled group members may:
- be restricted to the earliest version and unable to access recent posts, or
- be restricted to the latest version and unable to access previous posts, or
- be unable to access any of the group blogs/wikis/podcast feeds.
This is a technical issue currently under investigation through consultation with the software provider.
Workaround: Don't change the group names once they have been created. If you have encountered any of these issues in your subject, please contact the Academic & Learning Systems Support team.