LMS Known Issues
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Internet Explorer 11 crashes when Edit Mode is On
A recent security update to Internet Explorer 11 causes it to crash when entering a subject with Edit Mode on. Although IE11 is not a supported browser, all other aspects of the LMS will work as expected. Students are not affected.
Workaround: Use another browser to edit subjects.
Subject Menu Web Links
Some Web Links in the Subject Menu may display a blank page instead of the chosen URL.
Workaround: Ensure Edit Mode is ON. Click the downward pointing arrow to the right of the Web Link. Select 'Set Link to Open in a New Window'.
If you encounter any other issues with external links, see External content in the LMS post upgrade.
Respondus can't publish to LMS after February maintenance
During the Feb 2014 LMS maintenance window, the LMS was upgraded to use full SSL. Staff who had set up Respondus for publishing to the LMS prior to this upgrade will not be able to upload tests from Respondus due to the change in security. The publishing settings in Respondus must be updated to use port 443 instead of port 80. The preconfigured settings for the institution have been updated so users need to download and apply these settings.
Solution: On the 'Publish to Blackboard' interface, click 'Edit Settings', confirm the option for 'Download the preconfigured server settings for University of Melbourne' is selected, then click 'Next'.
No longer able to make links to sign-up group on content pages
Staff used to be able to create a link to a sign-up group on a content page. When students clicked the link, if they were not a member of the group, they were prompted to be able to sign-up to the group. Now if students click a sign-up group link and are not a member they see a red error banner.
Workaround: Create a link to the Groups tool (not the individual sign-up group) on either the subject menu or content page and have students sign-up via that link.
Grade Centre comments deleted after exporting then importing Grade Centre
After downloading the entire Grade Centre to work offline, if the file is imported back into the subject, any feedback comments provided to students will be deleted. Blackboard engineers are aware of this issue and it will be fixed in a future update.
Workaround: Exporting the Grade Centre columns individually with comments circumvents the issue but adds time to the grading process.
Turnitin GradeMark and Chrome
The latest update from Turnitin has issues with some versions of Chrome. An error pops up saying 'Unresponsive' when in GradeMark of Turnitin and gives the choice to 'Kill pages' or 'Wait', but nothing happens.
Users also may not be able to click on the bottom half of the symbols for quickmarks, general comments, comment list and rubrics.
Workaround: Update Chrome to the latest version or use a different browser.
Java 7u51 issues
The latest release of Java 7u51 from Oracle on Wed 15 Jan 2014 is not compatible with the LMS. Users who install the latest Java update will not be able to use the following features:
- chat/virtual classroom tool,
- upload multiple files via the content collection,
- equation editor, or
- formula based questions in online tests.
The vendor is aware of the issue and working to provide a patch. When delivered, this will be installed with the scheduled maintenance on Sat 1 Feb.
- Roll back your computer to a previous version of Java to restore functionality, or
- Modify your Java security settings to 'medium'.
LTI Tool Provider link descriptions must be plain text
When creating a link from the LMS to an integrated tool using the Tool Provider functionality (eg: linking to PRAZE), the description text is sent as a parameter in the 'handshake' between the two systems. If the description contains HTML tags (due to formatted text), the 'handshake' will fail and the link will not work as expected. The text editor in the LMS adds HTML tags automatically when multiple lines of text are typed, so the description must be a single line of non-formatted text. This is a known issue documented by the vendor and scheduled to be resolved in a future Service Pack.
Grades are not available through Bb Mobile app
There is a current issue with the mobile app, and grades are not available for students. We are aware of the issue and are working with the software vendor to resolve it as soon as possible.
Workaround: Students are still able to view My Grades through a browser. This includes a mobile browser like Safari or Chrome.
Group management - import users
When importing a group using a CSV file in the Bulk Group Management tool, the group code needs to exactly match the ones created in Blackboard. During group creation, some groups include a '_gc_' in their code (e.g., Tutorial_gc_1) which is not immediately obvious to the casual observer. This can result in the import attempt failing to update the group membership/properties.
- hover the mouse over the existing groups list and note the code that appears in the lower left of the screen, or
- export the existing groups as a CSV file to view the full existing group codes.
Group assignments need to be made unavailable during marking
If a group assignment is still available within the subject when staff start marking, students will be able to open the assignment again and see their grades and feedback, even if this column has been hidden from students in the Grade Centre.
Workaround: Edit the group assignment and make it unavailable to students once assignments have been submitted and before marking takes place.
Changing names of Groups creates duplicate wikis/blogs/journals/podcast feeds
Once you have created groups and made blogs, wikis or podcast feeds based on those groups, revising any group name may result in members of the same group seeing different content. Enrolled group members may:
- be restricted to the earliest version and unable to access recent posts, or
- be restricted to the latest version and unable to access previous posts, or
- be unable to access any of the group blogs/wikis/podcast feeds.
This is a technical issue currently under investigation through consultation with the software provider.
Workaround: Don't change the group names once they have been created. If you have encountered any of these issues in your subject, please contact the Academic & Learning Systems Support team.