LMS news

LMS scheduled maintenance: 7am Saturday 17 September to 5pm Sunday 18 September (Success)

Update: The maintenance is complete and concluded at approximately 4pm on Saturday.

The LMS will be unavailable between 7am Saturday 17 September until 5pm Sunday 18 September for maintenance work.

Students and staff will not be able to access the LMS during this scheduled maintenance window.

We apologise for any inconvenience. If you have any queries resulting from this downtime, please submit a helpdesk request.

Lecture Capture service restored to normal

The Lecture Capture service has been restored to normal levels of service. In addition, the backlog of missing lecture recordings that were attributable to various technical faults have now been re-processed and published again to the Echo system and should be available via your LMS subject sites.

Lecture Capture missing recordings

We are experiencing an issue whereby some Lecture Capture recordings are not currently available. We have an Echo360 engineer from their headquarters in the US, and from ANZ, on-site with us this week, and are prioritising the work on recovering the unprocessed lectures and correctly publishing them through the system.

Lecture Capture unscheduled outage (resolved)

The Lecture Capture System is currently experiencing an unscheduled outage and all users are unable to access recordings.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will not be available until the service is restored.

We are working with the vendor to resolve this issue with the highest priority. We apologise for the inconvenience and will advise when further information is available.

Lecture Capture unscheduled outage (resolved)

The Lecture Capture service was unavailable from approximately 11:30am until 11:50pm on Tuesday 16th August. Lectures were still captured during this time and should now be available. We apologise for the inconvenience.

Scheduled LMS maintenance Sat 17 Sept - Sun 18 Sept

The LMS will be unavailable between 7:00am Saturday 17 Sept - 5:00pm Sunday 18 Sept for essential maintenance work.

Students and staff will not be able to access the LMS during this scheduled maintenance window.

We apologise for any inconvenience. If you have any queries resulting from this downtime, please submit a Help Desk request.

Turnitin: Unavailable Sunday 21st August 2016, 12:00am-4:00am

Turnitin will be unavailable in the LMS whilst the Turnitin service undergoes scheduled system maintenance.

Submission or creation of Turnitin assignments will not be possible during this period.

Lecture Capture service disruption (resolved)

The Lecture Capture service was unavailable from approximately 3:40pm until 11:50pm on Monday 15th August. Lectures were still captured during this time and should now be available. We apologise for the inconvenience.

Lecture Capture remedial upgrade 5 August

The Lecture Capture service will be unavailable on Friday evening 5 August (7:00PM-11:30PM) for remedial upgrades. Any booked Lecture Capture recordings will still continue as scheduled. We thank you for your patience and apologise for any inconvenience caused.

Lecure Capture - unscheduled outage (resolved)

The Lecture Capture System is currently experiencing an unscheduled outage and all users are unable to access recordings. We are working with the vendor to resolve this issue with the highest priority. We apologise for the inconvenience and will advise when further information is available.

Current technical issue - Lecture Capture (resolved)

The Lecture Capture System is still experiencing longer than usual delays in processing recorded lectures. Technical teams are working closely with the vendor on a resolution. We apologise for the inconvenience and will advise when this issue is resolved.

LMS unscheduled outage (resolved)

The LMS was unavailable from 9:00am to 9:45 am Thursday 28th July. Some students and staff may have been unable to add content to the LMS from approximately 7:00pm 27th July. This issue has also been resolved.

We apologise for the inconvenience caused by these technical issues.

Lecture Capture: Current Technical Issue (monitoring)

From approximately 12noon on Tuesday 26th July the Lecture Capture service suffered slow performance impacting playback of recordings. Performance improved at approximately 11.10pm and continues to be stable at this stage. Technical teams are working towards a permanent soluton to these performance issues.

We apologise for the inconvenience.

Turnitin unscheduled outage

Turnitin was unavailable between 12:50pm and 2:40pm on Thursday 21 July, 2016.

All access to Turnitin assignments was impacted.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the help desk.

LMS enrolment issue (resolved)

The LMS enrolment feed issue where some subjects were not visible to a number of students in the LMS (reported 25 July 2016) is now resolved.

If students are still unable to access a subject, please ask them to log a new help desk request.

We thank you for your patience while this issue was resolved.

Lecture Capture (Echo) Intermittent Service Outage (21-22 July, 2016)

The Lecture Capture (Echo) service requires essential technical maintenance and this has been scheduled for the Thursday 21st of July, 2016 (6:00am - 5:00pm) and Friday 22nd of July, 2016 (9:00 am - 5:00pm). The Service will be available intermittently during this time, and any booked Lecture Capture recordings will still continue as scheduled, however playback and download may be unavailable until the maintenance is completed.

Any queries can be submitted via the Lecture Capture Enquiry form.

LMS will be unavailable 7:00am - 8:00am Friday 15 July

The LMS will be unavailable between 7am-8am Friday 15 July so maintenance can be completed.

Scheduled LMS maintenance cancelled

The LMS will now be available between 7:00am Monday 27 June - 5:00pm Tuesday 28 June as the scheduled outage has been cancelled.

Lecture Capture: Current Technical Issue (monitoring)

From approximately 10.30am on Monday 30th May the Lecture Capture service suffered an outage followed by slow performance impacting playback of recordings. Performance improved at approximately 11.30pm and continues to be stable at this stage. Technical teams are working towards a permanent soluton to these performance issues.

We apologise for the inconvenience.

Lecture Capture Maintenance

The Lecture Capture service will be unavailable from 10am - 2pm on Saturday 28th May for essential maintenance.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will not be available until the service is restored.

We apologise for any inconvenience. If there are any issues resulting from this downtime, please contact us via the support form.

Subject Experience Survey launched for Semester 1

The Subject Experience Survey (SES) is now open for most Semester 1 subjects.

Students can login at http://subjecteval.unimelb.edu.au/.

Each survey takes approximately 5 minutes to complete and support materials including Powerpoint slides are available to promote the survey to students.

Lecture Capture: Current Technical Issue (Resolved)

Between approximately 11.30am and 10.30pm on Wednesday 11th May the Lecture Capture service suffered slow performance impacting playback of recordings. Technical investigations are ongoing to determine the root cause.

The Lecture Capture System is currently experiencing slow performance, and users may be unable to access lecture capture recordings this afternoon (Wednesday 11th May).

We apologise for the inconvenience.

LMS unresponsive (Resolved)

Between approximately 11.30am and 4.30pm on Tuesday 12th April the LMS suffered degraded performance and for many users would have been unusable. Technical investigations are ongoing to determine the root cause.

Pages in the LMS are currently taking a long time to load or not loading at all. Technical teams are investigating. We apologise for any inconvenience.

Any queries can be submitted to the service desk.

LMS Enrolment Changes not appearing in logs (Resolved)

The Enrolment Change log in LMS subjects is not currently updating changes made to student enrolments. The log is accurate up until Monday 9am. This is currently being investigated.

Any queries about this tool can be submitted to the service desk.

Lecture Capture: Technical issue resolved

We are pleased to advise that the issue with the delay in processing lecture recordings has now been resolved.

Processing times are back to normal.

Thank you for your patience.

Any subsequent queries can be submitted via https://le.unimelb.edu.au/support-centre/lecture-capture-support/.

Lecture Capture: Ongoing Technical Issue (update)

The Lecture Capture system continues to experience long delays in processing successfully recorded lectures.

The processing times can vary considerably, with some recordings taking several days to process.

We are working with the vendor to resolve this issue with the highest priority.

We apologise for the inconvenience and will advise when further information is available.

LMS Scheduled Maintenance, Saturday 19 March - 9:00am to 5:00pm

The LMS Maintenance is proceeding on Saturday 19 March, however, there is no requirement for an outage. The LMS will be available as usual.

Any queries can be submitted to the service desk.

Lecture Capture: Current Technical Issue (update)

The Lecture Capture System is currently experiencing a technical issue resulting in longer than usual delays in the availability of recorded lectures.

We apologise for the inconvenience. We will advise when this issue is resolved. General Lecture Capture queries can be lodged at https://le.unimelb.edu.au/support-centre/lecture-capture-support/.

New Lecture Capture processes

Following Academic Board endorsement, the University has changed to an opt-out model for Lecture Capture service in 2016. Lectures will be automatically captured for all subjects in the central timetable, which take place in Lecture Capture enabled venues. Further information and guidelines for use are available at New Lecture Capture Processes.

Lecture Capture unavailable 8 February

The Lecture Capture service will be unavailable from 9am - 5pm on Monday 8th February.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will not be available until the service is restored. We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

New LMS Blogs, Wikis and Journals

The LMS now has new Blog, Wikis and Journal tools.

Any queries can be submitted to the service desk.

Lecture Capture unavailable 18-22 December

The Lecture Capture service will be unavailable from 8am 18th December to 6pm 22nd December.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will not be available until the service is restored. We apologise for any inconvenience. This downtime is essential to preparing for speedier access to lecture recordings in 2016. If you have any issues resulting from this downtime, please contact the service desk.

LMS Scheduled Maintenance, Monday 7 December - Tuesday 8 December

LMS maintenance is proceeding on these days, however, there is no requirement for an outage. The LMS will be available as usual.

Turnitin: Intermittent service - 23rd November 2015 (updated)

Turnitin experienced intermittent connection issues between 3.30pm and 6.00pm on Monday 23rd November.

Submission and grading of Turnitin assignments were impacted.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Subject Experience Survey launched for Semester 2

The Subject Experience Survey (SES) is now open for most Semester 2 subjects.

Students can login at http://ses.unimelb.edu.au/.

Each survey takes approximately 5 minutes to complete and support materials including Powerpoint slides are available for you to promote the survey to your students.

Scheduled LMS Maintenance, 19th-20th September (Cancelled)

Scheduled maintenance for the weekend of the 19th-20th September has been cancelled. The LMS will be available as usual.

Turnitin: Unavailable Sunday 20th September 2015, 12:00am - 4:00am

Turnitin will be unavailable in the LMS whilst the Turnitin service undergoes scheduled system maintenance.

Submission or creation of Turnitin assignments will not be possible during this period.

Turnitin: Unavailable Sunday 16th August 2015, 12:00am - 4:00am

Turnitin will be unavailable in the LMS whilst the Turnitin service undergoes scheduled system maintenance.

Submission or creation of Turnitin assignments will not be possible during this period.

ALSS is moving 31st July - 3rd August

The Academic and Learning Systems Support team is moving offices. We appreciate your patience during this busy time and apologise if response times are longer than usual.

LMS maintenance Saturday 11th July (complete)

The LMS will be unavailable between 8:00am - 11:00am Saturday 11th July due to necessary technical maintenance.

Students and staff will not be able to access the LMS during this scheduled maintenance window.

This work was originally scheduled for 27th June, but was postponed. It is unrelated to the recent LMS upgrade.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Lecture Capture content archiving (Jan 2012 - Jun 2013)

Lecture Capture recordings created between 1 January 2012 - 30 June 2012 will be permanently deleted. In addition, recordings between 1 July 2012 - 31 December 2013 will be archived as part of regular maintenance. Further information available at: http://blog.le.unimelb.edu.au/?p=7073

Scheduled Lecture Capture maintenance Wednesday 1st - Thursday 2nd July (complete)

Update: The scheduled Lecture Capture maintenance has been successfully completed.

The Lecture Capture service requires essential technical maintenance and this has been scheduled for 1-2 July, 9:00am - 5:00pm.

Service disruption will be kept to a minimum and during this time any booked Lecture Capture recordings will still continue as scheduled, however playback and download will be unavailable until the service is restored.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Turnitin: Unscheduled outage, 11am Sunday 28th - 3am Monday 29th June

Turnitin was unavailable from approximately 11:00am Sunday 28th June until 3:00am Monday 29th June due to an unexpected world-wide technical issue. Submission, creation or grading of Turnitin assignments was not possible during this period.

We apologise for any inconvenience caused. If you have any issues resulting from this downtime, please contact the service desk.

Lecture Capture maintenance 19th June

The Lecture Capture service will be off line on 19th June from 6:00pm to 7:00pm due to emergency maintenance. This maintenance will fix an issue identified with ITS relating to storage.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will be unavailable until the service is restored.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Intermittent network issues (Resolved)

There are currently intermittent University-wide issues with connections to external websites, including Turnitin and some other cloud-based tools.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Scheduled LMS maintenance Monday 6th July - Tuesday 7th July (complete)

The LMS will be unavailable between 7:00am Monday 6th July - 5:00pm Tuesday 7th July as we implement the latest Blackboard Service Pack.

Students and staff will not be able to access the LMS during this scheduled maintenance window.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Current LMS performance issues

The LMS is currently experiencing slow response times for many users. ITS are actively investigating in consultation with Blackboard.

We apologise for the inconvenience. If you have any issues resulting from this please contact the service desk.

LMS outage, 18th May (Resolved)

Some users experienced difficulty accessing the LMS between 11:15am and 11:45am.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Subject Experience Survey launched for Semester 1

The Subject Experience Survey (SES) is now open for most Semester 1 subjects.

Students can login using the link on their 'My Surveys' module on their LMS 'My Home' tab, or directly through the link above.

Each survey takes approximately 5 minutes to complete and support materials including Powerpoint slides are available for you to promote the survey to your students.

LMS unavailable due to authentication maintenance, 30th April

Multiple services, including the LMS, will be impacted by maintenance on the central authentication server at the University. Users will be unable to login with their central email username and password between 7:00am and 8:00am Thursday 30th April.

Users who have logged in before 7:00am will be able to continue to work in the LMS.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

LMS login issue, 21st April (Resolved)

The LMS experienced an unplanned outage between 7.15am and 8.30am due to a technical issue this morning.

LMS access has now been restored and we apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

LMS current issue, 30th March (Resolved)

Some users are experiencing difficulty accessing the LMS (since 10am 30th March). This was resolved at approximately 11am.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

LMS current issue, 27th March (Resolved)

Some users are experiencing difficulty accessing the LMS as well as other University systems (since 11am 27th March). This was resolved at approximately 4pm.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

LMS unavailable due to authentication maintenance, 11th April

Multiple services, including the LMS, will be impacted by maintenance on the central authentication server at the University. Users will be unable to login with their central email username and password between 6:00pm Saturday 11th April and 1:00am Sunday 12th April.

Users who have logged in before 6:00pm will be able to continue to work in the LMS.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

LMS current issue, 15th - 16th March (Resolved)

Some users are experiencing difficulty accessing the LMS (since 5pm 15th March). This was resolved at approximately midday 16th March.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Lecture Capture maintenance, 26th February

The Lecture Capture service will be offline 8:00am - 9:00am Thursday 26th February due to urgent maintenance.

Any booked Lecture Capture recordings will still continue as scheduled, however playback and download will be unavailable during maintenance.

If you have any issues resulting from this downtime, please contact the service desk.

Turnitin: Unavailable Sunday 8th March 2015, 2:00am - 6:00am

Turnitin will be unavailable in the LMS whilst the Turnitin service undergoes scheduled system maintenance.

Submission or creation of Turnitin assignments will not be possible during this period.

LMS unavailable Thursday 15 January 8:00am – 8:30am

The LMS will be undergoing required technical maintenance from 8:00am - 8:30am on Thursday 15 January. During this time, the LMS will be unavailable.

We apologise for any inconvenience. If you have any issues resulting from this downtime, please contact the service desk.

Respondus 2015 licence update

If you installed Respondus on your computer prior to 1st January 2015 you will be advised the licence has expired the first time Respondus is started in 2015. The new licence key is now available for Respondus use in 2015.

News items pre 2015